Please read the following before making a submission.

We will only reply to online enquiries by email. We aim to respond within three to five working days, but it can take a little longer during very busy periods.

We will only reply to the person named on the form. Please do not ask that we contact another person as we will not respond.

As part of our online enquiry service we will ask you for some details about yourself and the issue you are looking for help with. We will use this information to provide you with advice as well as to improve our service and inform our campaigns.

We ask our clients if they are happy to share some information about their background with us. You do not have to provide us with this information and it does not affect the advice you receive. However, it helps us ensure that we are delivering our service in a way that supports everyone and that we are reaching people from all backgrounds.

If you would like more detail about your rights and how we use your information you can read our privacy notice on our website. https://www.citizensadvicecroydon.org/

Please ensure that you use an email address that another person cannot access (for example, an employer or another person who may have your password). We will respond to the email address that you provide and the onus is on you to ensure that this is secure.

Your information will be securely stored in our case management system.

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